Are your luxe new or preloved?
We have items that are new or in mint condition. Please refer to our description.
Are your curated and consignment luxe authentic?
Answer :
We are a Singapore registered business company and regulated by Singapore's laws. Leiame Luxe make sure that all consignment luxe are from legitimate and safe sources. Our appointed overseas partner is a member of the International Anti-Counterfeiting Coalition, and a pioneering provider of patent-pending anti-counterfeiting solutions for luxury brand goods. All of the luxe are inspected carefully by expert authenticators who have years of experience.
Do your luxe come with original packaging and tag?
This depends on the luxe. If the original box, tag or other accessories such as dust bag is included, we will mention in our product description and shown in the photos. If these items are not visible in the photos and not in the description, they are not available.
Why are some luxe price higher than the new luxe in store?
Our luxe are curated from overseas market and the prices are affected by the difference in market value, rarity, exchange rate etc.
Which payment methods do you accept?
Answer :
We accept payments via bank transfer and Paylah/PayNow. Kindly advise us via WatsApp your sales invoice number after placing order and make payment.
How long will it take for my order to reach me?
Answer :
Curated luxe - Your order will be couriered to you in seven (7) to ten (10) working days as our partner is based overseas. Delays may occur, due to customs procedures in overseas or Singapore. We will advise when this situation arise. Consignment luxe - Your order will be couriered to you in two (2) to three (3) working days as luxe are stored in Singapore.
Are there delivery charges?
Answer :
We provide free courier for all Singapore address. For overseas deliveries, shipping cost and taxes will be applicable.
Will I have to pay import duties, customs or taxes?
Answer :
Please check with your respective authority on the applicable import duties, customs and taxes
Do you allow exchanges or refunds?
Answer :
It's with regret, due to the nature of our business and the value of the luxe we sell, all purchases are final and non-refundable/non-exchangeable/non-returnable
Are the prices listed negotiable?
Answer :
The prices listed is final as we do not have a physical store for display, therefore lower cost involved.
Do you provide authentication certificate for consignment luxe?
We guaranteed the authenticity of every luxe we sell. To provide you with a peace of mind when purchasing, all luxe valued SGD$600 and above, and it's authentication card has been misplaced, we will provide complimentary third party authentication certificate.
If I requested authentication certificate for the luxe I purchased, is there a charge?
You have the option to add on purchase for the authentication certificate. Please allow us one (1) to two (2) working days to process. We will advise the charge for this service.